Refund & Return Policy
Return Reporting Window
Any claim for a defective unit, transit damage, or a unit that materially differs from its listed condition grade must be reported to us within 7 days of the delivery date. Claims reported within this window will be assessed and responded to within 2 business days. This 7-day reporting window applies to our voluntary returns process and does not limit or replace your rights under the Australian Consumer Law, under which remedies for a failure to meet a consumer guarantee remain available for a reasonable period after purchase.
Return Freight Responsibility
Shipping containers are heavy freight items, and return transport is arranged by us using appropriate heavy vehicle equipment. Responsibility for return freight costs is as follows:
| Return Reason | Who Pays Return Freight |
|---|---|
| Verified defective unit (fails to meet its stated condition grade) | Australia Shipping Container Stands — we arrange and pay all return transport, and provide a replacement or full refund |
| Incorrect unit dispatched (wrong size, grade, or reference number) | Australia Shipping Container Stands — we arrange and pay all transport for collection and replacement |
| Damage caused in transit prior to delivery | Australia Shipping Container Stands — we arrange repair, replacement, or refund at no transport cost to you |
| Change of mind (where accepted, on unmodified in-stock units only) | Customer — actual return freight cost quoted before collection; the unit must be empty, accessible, and in delivered condition |
Cosmetic wear consistent with a used unit's stated grade (dents, surface rust, faded paint on Cargo Worthy or Wind & Watertight units) is not a defect. Custom and modified builds are made to order and are not eligible for change-of-mind returns; ACL remedies for defective workmanship still apply in full.
How to Lodge a Return or Refund Claim
To initiate a claim, follow these steps:
- Contact us within 7 days of delivery by email at info@australiashippingcontainerstands.com or by phone on +61 468 147 326 (Mon–Fri, business hours AEST).
- Provide your order details: order number or invoice number, delivery date, and the unit reference number shown on your paperwork or CSC plate.
- Attach documentation: clear photos or video of the issue, including at least one wide shot showing the full unit and close-ups of the affected area. For water ingress claims, photos of the interior showing the entry point are required.
- Assessment: we will acknowledge your claim within 2 business days and may arrange a depot assessment or on-site inspection.
- Resolution: approved claims are resolved by repair, replacement, or refund. Refunds are processed to your original payment method within 10 business days of claim approval or unit collection, whichever applies.
Do not arrange third-party transport of the unit before contacting us — unauthorised return transport of heavy freight will not be reimbursed and may affect claim assessment.