At Shipping Container Stands, we prioritize customer satisfaction and aim to provide high-quality products and reliable service. Please read our refund policy carefully to understand your rights and responsibilities regarding returns and refunds.

Returns Eligibility:
Due to the nature and size of shipping containers, returns are generally not accepted unless the product is significantly different from what was agreed upon or arrives in a damaged or unusable condition. All return requests must be reported within 7 days of delivery.

Damaged or Defective Products:
If your container arrives with visible damage, structural issues, or is not the size/model ordered, please contact us immediately with photographic evidence and a detailed description of the issue. We will inspect the claim and offer a suitable resolution — which may include a repair, replacement, or partial refund depending on the situation.

Non-Refundable Conditions:

• Containers sold “as-is” or under discounted/clearance conditions

• Minor cosmetic wear and tear (e.g., surface rust or paint scratches)

• Customer error in ordering incorrect size or specification

• Delays in delivery caused by third-party transporters or natural events

Refund Processing:
Once your return or refund is approved, we will process the refund to your original method of payment within 7–14 business days. If applicable, any transport, handling, or restocking fees will be deducted from the refunded amount.

Cancellations:
Orders can only be canceled before the container has been dispatched. Once dispatched, the order is considered final.

If you have questions about a return, refund, or product issue, please contact our support team via email or phone. We’re here to help and ensure a smooth, honest experience for all our customers.