At Australia Shipping Container Stands, we value your satisfaction and aim to ensure you are happy with every purchase. 

1. Returns

We accept returns for most items within 14 days of delivery. To qualify for a return, your item must be:

• In its original condition, unused, and unmodified

• In the original packaging (where applicable)

• Accompanied by proof of purchase or order confirmation

2. Defective or Damaged Items

If your item arrives defective, damaged, or not as described, please contact us within 7 days of receiving your order. We’ll arrange for a replacement, repair, or full refund at no additional cost.

3. How to Initiate a Return

To start a return, please contact our support team at info@australiashippingcontainerstands.com with:

• Your order number

• Reason for return

• Relevant photos (if the item is damaged or defective)

Our team will guide you through the return process and provide the return address and instructions.

4. Refunds

Once your returned item is received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 10-30 business days.

Please note that depending on your bank or card provider, it may take a few more days for the refund to appear in your account.

5. Return Shipping Costs

• Defective or incorrect items: We cover all return shipping costs.

• Change of mind returns: Customers are responsible for return shipping costs.

6. Non-Returnable Items

Certain customized or built-to-order products may not be eligible for return unless they arrive damaged or defective. Any such exclusions will be clearly stated on the product page.

7. Contact Us

For all return and refund inquiries, please contact:
📧 info@australiashippingcontainerstands.com
🌐 www.australiashippingcontainerstands.com