Refund Policy
Refund & Returns Policy
At Australia Shipping Container Stands, we are committed to providing high-quality products and reliable service. Please read this policy carefully before placing your order.
Returns Eligibility Due to the nature and size of shipping containers, returns are generally not accepted unless the product is significantly different from what was agreed upon, or arrives in a damaged or unusable condition. All return requests must be reported within 7 days of delivery.
Damaged or Defective Products If your container arrives with visible damage, structural issues, or is not the size or model ordered, contact us immediately with photographic evidence and a detailed description of the issue. We will inspect the claim and offer a suitable resolution — which may include a repair, replacement, or partial refund depending on the circumstances.
Non-Refundable Conditions The following are not eligible for return or refund:
- Containers sold as-is or under discounted or clearance conditions
- Minor cosmetic wear such as surface rust or paint scratches
- Customer error in ordering incorrect size or specification
- Delivery delays caused by third-party transporters or weather events
Cancellations Orders may only be cancelled within 48 hours of placement and before the container has been dispatched from our depot. Once dispatched, the order is considered final and cannot be cancelled.
Refund Processing Once a return or refund is approved, we will process the refund to your original payment method within 7–14 business days. Any transport, handling, or restocking fees will be deducted from the refunded amount where applicable.
Contact Us To report a damaged delivery, request a cancellation, or discuss a refund, contact our team directly:
- Email: info@australiashippingcontainerstands.com
- Phone: +61 468 147 326
- Address: 17 Kleinhans Ct, Lowood QLD 4311